TENANT SERVICES
PROPERTY SEARCH
Take a look at our available properties which will show the monthly rental price, please note that the majority will exclude all bills & Council Tax. An important factor to consider is most agents will require you to pass a reference check depending on your circumstances.
The next step is to contact us on 01792 930 414 or email us providing details about yourself (telephone number, email etc.) and about the accommodation you require, when you are looking to move and your budget.
If your move is not urgent and with your permission, we log your details so that we can contact you when suitable properties become available. It is wise to start looking at 4-6 weeks before you wish to move as properties are viewed and reserved quickly. Tenancies are usually granted for a minimum term of 6 or 12 months for Residential Lettings and, 11-12 months for Student Lets. However, some landlords may consider a shorter or longer let, so it’s always worth asking.
VIEWINGS
If you have seen a property you like, call us to arrange a viewing. Our staff will be able to answer any questions you may have regarding the property as well as the letting process itself.
APPLY FOR IT!
Once you have found and decided on a property, you will need to apply for it by filling in one of our application forms. The information provided will be used for the necessary checks and the tenancy documentation to be drawn up.
REFERENCES
Our references are completed by an external agency who will require you to provide details (where applicable) of your employer (College/University), and a previous or current landlord, proof of current address, photo ID and Visa information. They will also require the same information on a guarantor (if required). In addition, a credit check could be undertaken. References for working applicants should take approximately 2-3 working days (depending on how quickly referees respond.) Once satisfactory references have been received, we will contact you to arrange an appointment to sign contracts and move into the property.
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UK GUARANTORS
Each student will require a UK Guarantor, usually a relative, guardian or friend, over the age of 25, who will guarantee to pay your rent and any costs as defined in your tenancy agreement if you are unable to do so. They will also undergo referencing to guarantee the tenancy. The guarantor agreement will be required to be completed alongside your application forms and all returned within 7 days upon paying the holding fee.
COMMON CONTRACT
Once your references have been approved you are ready to complete your common contract.
Our letting staff will answer any questions you may have before you sign your contract. At this point you will need to pay a security deposit (equivalent of a month rent) and your first month’s rent so please ensure you have all the funds available to pay via bank transfer.
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HOLDING FEE
£75.00 per tenant holding fee is required by all parties and will form part of the first month’s rent upon successful completion of the common contract within the deadline period to complete the paperwork. The property will be marked as "UNDER APPLICATION” during the two weeks deadline for agreement period.
All paperwork must be completed within two weeks, or the property will be re-advertised, and the holding fee will be non-refundable. If the tenant decides to withdraw from the tenancy agreement during the deadline for agreement, provides misleading information or unnecessarily delays the completion of the paperwork the holding deposit is automatically forfeited and will not be returned.
RENTS
Residential Properties - Rents are normally quoted monthly, and payable monthly in advance.
Student Properties - Rents are payable termly in advance.
Tenants are usually also responsible for Council Tax, Water Rates, Gas, Electricity and Telephone/ Wi-Fi costs or otherwise stated.
All rents are payable by bank standing order.
DEPOSITS
A security deposit of 5 weeks rent (maximum) is payable, where the property is shared this will be broken down to individual amount amounting to the 5 weeks. We do not hold the deposits ourselves, this is held by an independent government approved deposit scheme the Deposit Protection Service (DPS) for the duration of the tenancy.
This is to cover damage, breakages, and any other liabilities under the terms of your common contract.
Please note that under no circumstances can the deposit be used by the tenant to cover rent.
The deposit less any legitimate deductions is returned within 30 days of the agreed deductions date.
READY TO MOVE IN
Once your common contract has been signed and all funds have been received, we'll provide you with your keys. i
Where you are responsible for council tax and utility costs, we will notify the relevant council and service providers of your occupation giving the readings taken on the day of the check in, to ensure a smooth move. You will be sent a copy of your inventory report (if applicable). Your Deposit Registration Certificate and information will be emailed to you for signing shortly after your move for your retention.
* The Landlords ensure the buildings but not your contents, so we recommend that have you own insurance for any valuable items.
DURING THE TENANCY (Managed Properties)
We have a 24-hour emergency service (fees will apply for Non-Emergency Call Outs)
Lost Keys? Call 24/7 Lockout to organise a key replacement (Fees will apply for Call Outs and replacement keys & locks)
Any maintenance (furniture, utility) or payment issues email us at repair@mpletting.co.uk and provide details
Please ensure that all communication includes your name, property details and a contact number so we can respond without delay.
END OF TENANCY
When your tenancy is coming to an end, we will contact you 2 months before its expiry to confirm if you wish to renew or not so the property can go back on the market. On the day of your check out you will need to ensure that the property is fully vacant of your possessions and has been professionally cleaned. The inventory clerk will carry out a report of the property once this is vacated. Any agreed deductions will then be processed through the DPS, and the balance returned to you direct by the DPS.
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